Crisis Advocate
Application deadline: March 31, 2021
Employer: FRIENDS, Inc.
Location: West Bend, WI.
Primary responsibilities
Shift
- Nights 8:00pm to 8:00am
- Weekends (Saturday & Sunday) 8:00am to 8:00pm
- Holidays
Essential Functions:
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Provides trauma-informed care practices into service provision for all clients.
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Answer crisis line and provides referrals
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Complete intake and discharge paperwork with shelter residents.
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Maintain accurate database records for all hotline call and client interactions. May also include data from weekday shifts
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Supports case management plan by offering advocacy and resources, and acts as a mentor to families in shelter with everyday life skills. (ex. parenting, nutrition, daily routine, cleaning, organizing, etc…)
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Facilitate evening house meetings on Wednesday and Sunday
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Provide verbal update to Supervisor or Advocate in Supervisor’s absence at the end of each shift.
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Maintains clean and organized facility (shelter, restrooms, storage areas and general office area).
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Stores and organizes donated items.
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Complete security walk and checklist every shift.
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Complete Daily Shift assignments which could include clerical projects, mailings, copying, etc…
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Attends monthly CA and All- Staff Meetings.
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Assists with preparation and execution of special projects/events.
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Represents FRIENDS in a positive manner.
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Other duties as assigned
Working Conditions:
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Work schedule may include some evening, weekend, and holiday hours.
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Normal office environment.
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Must be able to lift and carry a minimum of 30 pounds.
Qualifications
Minimum Knowledge, Skills and Abilities Required:
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Requires high school diploma or HSED.
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Willing to train. Prefer knowledge of domestic violence, sexual assault, and crisis intervention.
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Excellent communication skills; cultural competence and the ability to interact with diverse populations. Ability to maintain the highest level of confidentiality and sound judgment.
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Organizational skills to manage a variety of diversified tasks in a timely manner.
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Ability to work well in a team or independent environment.
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Working knowledge of all Microsoft Office products.
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Valid driver’s license OR reliable transportation.
Agency responsibilities
Benefits:
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Paid Vacation Time
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Self-Care Reimbursable stipend
- Employee Assistance Program
Hourly Rate:
$15.53 per hour
*Time and a half hourly pay on holidays and overtime worked
Application instructions
Send resume to: sheltermanager@friendswi.org
Application deadline: March 31, 2021
Sorry, we are no longer accepting applications for this position.