The Director of Client Services leads efforts to empower those affected by domestic violence, including survivors, their children, and those who care about them. This position is responsible for upholding the organization’s commitment to quality service delivery in the shelter program, by the case management unit, with children’s services, and through crisis intervention efforts. This position will work closely with the Director of Prevention and Systems Advocacy to ensure attention to the full scope of programs and services that realize the DAIS mission. It supervises the Shelter Program Manager, Case Management Services Manager, Children’s Services Manager, and Crisis Intervention Coordinator. The successful candidate brings experience managing 24/7 operations in the social sector, supporting staff in achieving goals, and cultivating cross-functional collaboration of teams.
About DAIS
Domestic Abuse Intervention Services (DAIS) empowers those affected by domestic violence and advocates for social change
through support, education, and outreach. DAIS envisions a nonviolent community that actively promotes safety, peace, justice, and hope. Those representing the organization do so through mutual respect, openness, collaboration, and shared responsibility.
Benefits include medical and dental coverage, vision coverage options, life insurance, short‐term disability insurance, long‐term
disability insurance, option to participate in a 401(k) plan, and generous paid time off.
Primary responsibilities
The Director of Client Services leads efforts to empower those affected by domestic violence, including survivors, their children, and those who care about them. This position is responsible for upholding the organization’s commitment to quality service delivery in the shelter program, by the case management unit, with children’s services, and through crisis intervention efforts. This position will work closely with the Director of Prevention and Systems Advocacy to ensure attention to the full scope of programs and services that realize the DAIS mission. It supervises the Shelter Program Manager, Case Management Services Manager, Children’s Services Manager, and Crisis Intervention Coordinator. The successful candidate brings experience managing 24/7 operations in the social sector, supporting staff in achieving goals, and cultivating cross-functional collaboration of teams.
• Strategy and Planning
o Partner with the Executive Director and Executive Team members on strategic and operational issues.
o Attend to programmatic resource planning in alignment with the strategic plan and overall health of the organization.
o Foster proactive management throughout client services areas and operational excellence across departments.
o Provide direction and consultation regarding victim outreach strategies, community partnerships, and advocacy.
• Program Development and Management
o Ensure programs operate within agency ideology, policies and procedures, legal obligations, and best practices.
o Cultivate and model trauma-informed service delivery rooted in empowerment advocacy and liberation.
o Develop and advance program evaluation methods to support reporting and continuous improvement practices.
o Responds to client grievances, as appropriate.
o Ensures cross-departmental and/or cross-functional service delivery to meet client needs.
• Management & Supervision
o Attend to recruitment, onboarding, and performance management of professional staff
o Provide leadership, coaching, supervision, and support to staff
o Monitor organizational performance indicators and ensure tracking of performance across departments
Qualifications
• A Master’s degree is preferred though relevant work experience may be considered in lieu of a degree.
• Minimum of five years of progressively responsible experience overseeing cross-functional direct service teams.
• Experience with trauma survivors required, knowledge of domestic violence issues preferred.
• Excellent problem solving, judgement, communication, and time management skills required.
• Ability to work collaboratively with diverse groups of people and to positively influence change.
• Ability to maintain highly confidential information.
• Strong organizational and interpersonal skills with a results-oriented work ethic.
• Authorized to work in the United States without sponsorship.
Application instructions
Interested individual applicants only please; DAIS prefers not to be contacted by third party staffing agencies. The following application materials will be needed for consideration:
• Current resume, cover letter, and three professional references (preferably including one supervisor).
• A completed affirmation of employment interest and information (form can be downloaded from the DAIS website).
• Applications will be accepted until the position is filled; apply by October 8 for ensured consideration.
Applications submitted without a cover letter and resume will NOT be considered.
Completed applications may be submitted via email as an attachment to: daisemployment@abuseintervention.org, or by U.S. Mail to DAIS, Attn: Human Resources, 2102 Fordem Ave., Madison, WI 53704.
