Shelter Coordinator

Primary responsibilities

JOB RESPONSIBILITIES

Shelter Coordination
• Responsible for the accomplishment of shelter outcomes and goals and objectives as outlined in funding source documents.
• Maintain an atmosphere of empathy and individual choices for shelter residents. Assist with issues related to communal living.
• Provide sensitive services to the following special population survivors, as appropriate to program’s service area:
 Older victims of domestic abuse
 LGBT victims
 Native American victims
 Hmong/Southeast Asian victims
 Hispanic victims
 Other racial/ethnic groups
 Victims with disabilities
• Ensure facility and equipment are maintained, clean and safe.
• Collect and maintain required statistical and demographic information and document services provided for reporting purposes. Complete reports to funders as requested.
• Oversee the process for dissemination of the shelter evaluation tool which assesses the effectiveness of services and identifies unmet/emerging needs.
• May supervise Shelter Advocates and/or other staff.
• Maintain and ensure shelter staff follows state and federal confidentiality laws, as outlined in the agency’s confidentiality policy.
• Keep staff informed of client status and provide case summaries at staff meetings.
• Collaborate with staff in facilitating resident house meetings.
• Represent Family Center on committees and task forces, as assigned, to provide a domestic violence/sexual assault victim perspective and to raise awareness of agency services.
• Provide training and resources to interns, volunteers and staff working in shelter.
• Ensure participation in the HUD Point in Time count twice annually.
Case Management
Working as a team, provide case management to adult victims of abuse to Family Center shelter clients.
• Assist shelter residents in developing a plan that addresses their self-identified needs.
• Provide clients with community resource information to address needs identified in their plan and advocate with other agencies on their behalf
• Continually follow up with clients to ensure their needs are being met and to support their progress.
• Provide follow-up to maintain contact and provide the necessary support for the client post-shelter.
• Assist clients with restraining orders and provide advocacy in obtaining them through the legal system.

Advocacy
• Provide non-judgmental, empathetic counseling to all the clients and their family members; offering problem solving techniques and referrals and addressing abuse issues and related concerns.
• Maintain a professional, confidential relationship with all clients.
• Use a trauma-informed, person-centered approach to promote healing from abuse
Transitional Services
• Collaborate with area resources/agencies relevant to issues facing victims of abuse as they transition out of the abusive relationship and shelter.
• Maintain a current resource manual of community resources for use by staff and clients.
• Provide educational classes that enhance resident’s ability to become self-sufficient.

General
• Maintain a professional, confidential, non-judgmental, individualized relationship with all clients.
• Interact in a professional, cooperative manner with other staff and volunteers.
• Attendance and participation is required at all staff meetings.
• Complete tasks as assigned by your supervisor and the Executive Director the time frame established.
• Participate in promoting the Family Center through community education and public relation efforts.

While this job description is meant to provide information about the typical duties of this position, it is not all encompassing. Other duties may be assigned from time to time and other tasks related to the duties may be required.

The Family Center expects all employees, when time and job responsibilities permit, to lend necessary support to other programs or staff in the agency, when a request is made or when the need is apparent.