SUMMARY: The (Information) Technology Manager is an exempt, full time position. This position is responsible for managing and maintaining technology systems, coordinating with vendors and IT providers and developing innovative technological strategies at End Abuse. This position requires a high level of confidentiality and professionalism. The Technology Manager is also responsible for ensuring the seamless operation of technology for End Abuse remote staff. A critical piece of the Technology Manager’s role will include providing technology-related assistance and support to End Abuse’s member programs and partners statewide on issues ranging from choosing appropriate software and database management to technology safety planning and confidentiality practices. The Technology Manager continuously evaluates existing tools and recommends appropriate technology solutions based on the needs of End Abuse, our member programs, advocates and domestic violence or sexual assault victims/survivors. It is the responsibility of the Technology Manager to consider the needs of advocates and victims/survivors in all technology-related decision-making.
Primary responsibilities
1. Manage all technology hardware, including computer equipment, services and peripherals, copiers and printers, telephones, and others: Balance outside technical support with hands-on management to provide expert guidance.
· Interface with companies that provide server maintenance, network security, workstation monitoring, telephone service, internet service and web hosting.
· Troubleshoot and repair or arrange for repair of workstations, laptops and peripherals such as microphones, webcams and projectors.
· Purchase and configure new equipment; strategically plan and submit budget requests for equipment and services.
· Maintain End Abuse staff accounts, distribution lists, logins and permissions.
· Evaluate long-term technology needs and recommend equipment updates to enhance End Abuse’s services, increase accessibility, and create efficiencies for staff.
· Inventory and keep track of all technology equipment; dispose of old/obsolete equipment.
· Restore files from backups as needed.
2. Assist staff with use of software, online services and equipment:
· Train new staff and interns in the use of End Abuse’s computer systems, email, calendars, remote access and other services used by End Abuse.
· Provide ongoing training for staff on technology and services as needed and/or requested.
· Assist with equipment, slideshows, and video and webinar services.
· Format and convert documents and files as needed.
· Maintain systems for email lists (listservs) and newsletters and assist staff with managing subscribers and settings.
· Continue to develop staff use of SharePoint/Office 365/OneDrive services.
· Work with staff to develop solutions that maximize efficiency; automate repetitive tasks with appropriate technological solutions.
· Ensure the security and confidentiality of End Abuse’s software and systems, in compliance with grant requirements and survivors/victims’ rights.
3. Website/Database Management:
· Maintain domain names and hosting accounts.
· Maintain staff and program member permissions for viewing and editing.
· Keep website data current in collaboration with End Abuse staff.
· Train staff on website and database usage.
· Assist with formatting and converting content for upload.
· Maintain additional FTP site for large recordings such as saved webinars, videos and other files, and provide links.
· Maintain advocate legal manual (separate site, currently in WordPress format) and work with the legal team on possibilities for improved interface in the future.
· Coordinate and partner with the Director of Sustainability on implementation of redesign and improvements as needed.
· Maintain data integrity and manage content on member programs, in collaboration with End Abuse staff as appropriate.
· Work with End Abuse staff to ensure data reliability and relevance for grant reporting.
· Assist NCALL, RISE and Asha with website and database needs as necessary.
4. Develop and Implement Innovative Strategies:
· Develop integrative strategies to streamline End Abuse’s technology systems where possible.
· Work with vendors and IT consultants to keep End Abuse’s technology systems modern, efficient and user-friendly for the public, member programs and End Abuse staff.
· Research and investigate new technology platforms and software.
· Work with the Marketing Committee on new technology communication strategies.
· Assist with data management and continually develop strategies on how to best use technology to maintain and build strong donor relationships.
5. Provide Support to Wisconsin Domestic Abuse Advocates Using the Osnium WS Database: Osnium WS is a client database that was specifically customized for Wisconsin’s domestic violence, sexual assault and dual programs.
· Assist programs with configuring the database for accurate funder reporting.
· Provide ongoing technical assistance, training and networking for DV and SA advocates.
· Work with the software company on an ongoing basis to create and modify reports and other functions as needed.
· Offer other database-related support to programs as needed.
6. Technology Safety:
· Provide technical assistance to advocates & survivors.
· Maintain communication with NNEDV’s SafetyNet program and Tech Advocates.
· Find and share best-practice safety materials with advocates and staff.
· Advise advocates and staff on electronic confidentiality & security issues.
· Ensure End Abuse’s technology complies with grant requirements, especially around survivor confidentiality.
Qualifications
Required
· 2+ years of experience in technology coordination or management.
· Strong verbal and written communication skills.
· Ability to think creatively and develop innovative technology solutions.
· Highly proficient in the Microsoft Office Suite, Adobe, cloud computing and SharePoint/Office365, among other commonly used business software and systems.
· Valid driver’s license, insurance, and access to a safe reliable private vehicle.
Preferred
· One or more years of experience in a non-profit setting.
· One or more years of experience working with victims/survivors of domestic abuse or other crimes.
· Experience working across platforms, Microsoft and Apple.
· Proficient in audio and web conferencing software, email marketing software, and WordPress.
· Marketing, website and database development experience a plus.
Work Environment and Physical Demands
· Work is primarily performed in an office setting and requires the ability to stand or sit for extended periods of time
· Access to hardware may require the need to maneuver around tight desk spaces, office furniture, and or lift items 30 to 50 pounds of computer equipment
· The person in this position must be able to exchange accurate information and provide technical support in person, over the telephone and/or online via Zoom or some other application
This is a permanent full-time position. The range for this position is $47,500 to $60,000 annually commensurate with experience. Benefits include health insurance, dental insurance, vision, life insurance, short-term and long-term disability coverage, and employee assistance program, a sabbatical program and generous paid vacation, holidays, and sick leave. A background check will be conducted for this position prior to employment. This is a Madison based position, not a remote position.
End Abuse honors the dignity and welfare of all its staff and supports a healthy work-life balance.
Agency responsibilities
It is the responsibility of every End Abuse employee to uphold the mission and vision of this agency. End Abuse works to advance the principle that all people have the right to a life free of oppression and violence. We work to foster change in our economic, social and political systems and bring leadership expertise and best practices to Wisconsin domestic abuse programs and communities engaged in ending domestic violence. All employees of End Abuse are expected to engage in regular participation in End Abuse activities such as campaigns, awareness activities, training, and other events. This could include, but is not limited to, sharing information with networks, staffing events, assisting in planning or other logistics, outreach to supporters and/or donors as needed.
It is also an expectation that on the individual level all staff members will work to further their personal capacity to foster an environment of cultural inclusivity and sensitivity that is the foundation for all our work. The Technology Manager must consider the wide range of abilities and cultures present in our staff and constituents when implementing or configuring technology solutions and strive to make tools accessible to all.
The Technology Manager must be able to prioritize a wide range of tasks that allow staff to do their work unimpeded (arranger and adaptability). The Technology Manager must be able to communicate clearly with people who have different levels of experience with technology (individualization). The core work of the Technology Manager is to identify and implement ever-changing technology needs and solutions that will further the work of the coalition (learner).
This description is intended to indicate the kinds of duties and levels of work difficulty that will be required and should not be construed as specifying or defining all the duties and responsibilities of a particular position.
Application instructions
If you wish to apply for this position, please submit a complete application package, including:
· A current resume;
· A one-page cover letter;
· A one-page, double spaced essay describing your understanding of domestic abuse;
· End Abuse Employment Application form (signed)
Send your completed application package by email to: apply@endabusewi.org
For full consideration, please apply by 5PM CST on Friday, December 3, 2021.
End Domestic Abuse Wisconsin is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to arrest or conviction, race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, citizenship, disability, or veteran status. We encourage applicants with disabilities who may need accommodations in the application process to contact the Operations Manager, Angie Trudell Vasquez at angietv@endabusewi.org or by calling 608-255-0539 x 303.
